Shipping policy

Last Updated: August 12, 2026

Thank you for shopping with us! We are committed to providing quality smart home products and a smooth shopping experience.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Please make sure your shipping address and contact information are correct before completing your purchase.

2. Shipping

We currently ship to selected locations worldwide.

Estimated delivery times may vary depending on your location, shipping method, customs, weather, carrier delays, and other circumstances outside our control.

Typical delivery time is approximately 7–12 business days.

Please note that delivery estimates are not guaranteed delivery dates.

3. Tracking

Tracking information may take a few business days to become active after your order has shipped.

If your tracking information has not updated for several days, please allow additional time for the carrier to process and scan your package.

4. Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

5. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product must:

  • Be unused or in its original condition

  • Include original packaging and accessories when applicable

  • Not show signs of misuse or damage caused by the customer

To request a return, please contact our support team before sending the product back.

Do not send products to the sender's address shown on the package unless our support team provides a return address.

6. Damaged or Defective Products

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

  • Photos of the packaging when applicable

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

Original shipping charges may be non-refundable unless the item was defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

8. Lost or Undelivered Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier.

If your package is confirmed lost in transit, contact us and we will work with the carrier to investigate the shipment.

9. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If you contact us before your order is shipped, we will do our best to update the address.

Once an order has shipped, we may be unable to change the delivery address.

10. Order Cancellation

You may request cancellation before your order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the standard return policy may apply.

11. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate.

However, minor differences in color, packaging, design, or appearance may occur depending on the manufacturer, production batch, display settings, or supplier.

12. Contact Us

If you have questions about an order, return, refund, or shipping issue, please contact our customer support team through the contact information provided on our website.

We are always happy to help.

Thank you for choosing our store!